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Noticeboard

Summer is over - Time to book your Flu Jab! BOOK ONLINE!

Saturday Flu Clinics will be on:

16th November – Wadhurst

 

We will also run Flu clinics for Adults and Children within the week.

All Flu Clinics booked at Wadhurst can be booked online!

Ticehurst Surgery

Ticehurst Surgery will be temporarily closed on a Thursday afternoon at present.  Patients will be able to book appointments at Wadhurst during this time.

Repeat Prescription Telephone Ordering Service - POD

We are now offering a new telephone ordering service for repeat prescriptions in conjunction with the CCG Medicines Management team.  Contact 0808 1647678 to order.

Medicine Shortages

As a surgery, we are working closely with the Clinical Commissioning Groups Medicine Management team and local Chemists, to try to ensure that we are aware of any drug shortages, and how we can minimise disruption to our patients of this nationwide problem.

However, we are not responsible for what a Chemist orders or stocks, and our GPs have had their own workload increased as they are regularly asked to change prescribed drugs.

We would ask that all patients are understanding with the surgery staff and local pharmacists that are not able to provide any further information at this time.

Parking at Ticehurst Surgery

Patients should only park in Surgery allocated spaces. It is noted that a parking warden is often in attendance now. There is plenty of parking across the lane in the car park.

The surgery is not liable for parking fines if you are parked out of the surgery allocated spaces.

Improved Access

We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis.  Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days.  We hope this will assist patients who are unable to access the Surgery during normal hours.  Please contact Reception to book an improved access slot.

GP Sessions

Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP.  If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.  

Reception Changes

Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. This new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

 

Fees

As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance.  We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected.  Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.

Patient Participation Group

We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.

Repeat Prescription Forms

Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.

Travel Clinic

Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS.  There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad. 

Online Services

1. EMIS WEB SERVICES/PATIENT ACCESS:

- Book and Cancel your appointments online

- Order Repeat Prescriptions online

- Personal Medical Record View of current medication, allergies and adverse reactions

Patients can use the online repeat prescription service "Patient Access", a website service provided by EMIS Web.

Please note for Parent's wishing to have their children's accounts linked to their account they will need to fill out the correct application form below for each child, once approved they will then be able to switch between their children's accounts and their own accounts.

Due to NHS regulations patients can only request Repeat Prescription medication online any acute medication needs to be requested via your GP. If you cannot see all the previous medication you received on the Patient Access system please call the Surgery reception after 11am and they will send a task to your GP for them to review your request.

 

If you are a new user of the Patient Access system when you receive a link from us by email or by post ensure you select the 1st Service Provider on list: Patient Access https://www.patientaccess.com/

When on the welcome page please select the “Register” option and when asked if you have received a letter click ‘Yes’. This will then open a screen for you to log in with the account security details sent to you. Please input your account linkage key (with no spaces between characters), ODS code and account ID. You do not need to enter your NHS number or CHI number. Press Next and follow further instructions.

If you experience problems with this service please contact the surgery receptionists.

2. NEW APPLICATIONS FOR ONLINE SERVICES

Please read the patient information leaflet below, complete the application form below and hand into a Receptionist with proof of ID documents so your online access requests for accounts can be processed.

Patient Online Services Information Leaflet May 2018

Patient Online Services Reg form Over 13 years

Patient Online Services - Parents / Guardians / Carers

3. Detailed Coded Records Access (DCRA) - View of detailed coded medical record.

In order to obtain Detailed Coded Record access, a Subject Access Request application must be completed.  Please note if you are requesting to view the record via the Patient Access system, you must first be registered on the system, if you are not currently registered for Patient Access then please complete the appropriate online registration form together with providing the appropriate identification.

Subject Access Request for Health Records

 



 
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